Privacy Policy

Last Updated: 7 November 2025

1. Introduction

A.J.K. Electrical Services Ltd (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our services or contacting us, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect and process the following personal information:

• Name, address, phone number, and email address

• Details about your property or business premises where work is carried out

• Details of your enquiries, quotes, and service history

• Payment details (processed securely and not stored beyond necessary billing records)

• Any other information you choose to provide to us

We collect this information through:

• Our website contact forms

• Phone calls, emails, and text messages

• In-person consultations and service visits

3. How We Use Your Information

We use your information to:

• Provide and manage our electrical services

• Communicate regarding appointments, quotes, and invoices

• Maintain records for accounting and tax purposes

• Respond to enquiries and provide after-service support

• Improve our services and customer experience

We will never sell or rent your personal information to third parties.

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

• Contractual necessity – to perform the services you request

• Legal obligation – to meet legal and regulatory requirements

• Legitimate interests – to manage and improve our business operations

• Consent – where you have given explicit permission (e.g., for marketing communications)

5. How We Share Information

We may share your data with:

• Our accountants or legal advisors, where necessary

• Government or regulatory authorities when required by law

• Subcontractors or suppliers involved in completing your electrical work (only where necessary)

All third parties are required to keep your information secure and use it only for the agreed purpose.

6. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfil our contractual and legal obligations

• Maintain accurate business and financial records (typically up to 7 years, as required by HMRC)

After this period, data will be securely deleted or anonymised.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, or loss. While we strive to ensure the highest level of security, no system is completely secure, and we cannot guarantee absolute protection.

8. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your personal data (“right to be forgotten”)

• Object to or restrict the processing of your data

• Request transfer of your data to another organisation

To exercise these rights, please contact us using the details below. We may need to verify your identity before responding to your request.

9. Cookies and Website Tracking

If our website uses cookies, they will only collect anonymous information to improve your browsing experience. You can disable cookies through your browser settings at any time.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

A.J.K. Electrical Services Ltd

Email: info@ajkelectricalservicesltd.com

Phone: 07871 644930

Address: 45 Marlborough Road, Royal wootton bassett, Wiltshire, SN4 7SA

If you are unsatisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.